Our performance January 2010
- We received 1259 new complaints about poor service and closed 1490
- 70% of complaints were closed within three months
- We received 5774 calls on our helpline
- The Legal Services Ombudsman examined our handling of 98 cases in January and was satisfied with 76% of them.
Cases from previous month |
Cases received |
Cases closed |
Cases carried forward |
Case movement |
|
|---|---|---|---|---|---|
Complaints about poor service |
3450 |
1259 |
1490 |
3219 |
-231 |
105 |
1 |
29 |
77 |
-28 |
|
Enquiries |
261 |
326 |
141 |
173 |
-88 |
Total |
3816 |
1586 |
1933 |
3469 |
-347 |
Within 3 months |
Within 6 months |
Within 12 months |
|
|---|---|---|---|
January |
70% |
90% |
99.92% |
Year to date* |
70% |
90% |
99.92% |
January |
|
|---|---|
Calls answered |
5774 |
Calls abandoned |
198 |
January |
Year to date* |
|
|---|---|---|
Number of forms sent out |
812 |
812 |
Number of forms received |
367 |
367 |
Response rate |
45% |
45% |
Satisfaction with our service |
90% |
90% |
Satisfaction with the outcome of the case |
84% |
84% |
*Our reporting year runs from January until December. Year to date figures are re-set at the beginning of January.
The full report for this month and previous months is available on request.
Please email lcs-reports@legalcomplaints.org.uk if you require a copy.
