Legal Complaints Service

The Legal Complaints Service (LCS) investigates complaints about solicitors. We handle over 300 calls a day on a range of legal complaints. We have a dedicated staff of 390 helping you to resolve your complaint.

Our service is independent, impartial and free. Contact us to find out how we can help.

Complain about your solicitor

Sometimes things go wrong when dealing with your solicitor. We encourage you to first try to resolve your complaint directly with your solicitor. Find out more ... about complaining about your solicitor.

How we handle your complaint

Our role is to investigate complaints fairly. We try to help you and your solicitor agree on a way to resolve your complaint. Find out more ... about how we handle complaints.

Guidance on compensation

If we find that you have received poor service from your solicitor, we may tell your solicitor to pay you compensation. Find out more ... about financial compensation.

Accepting complaints

We have a policy for complaints received after 1st May 2008. Find out more ... about our complaints acceptance policy.

Complaint about someone else's solicitor

If you want to complain about the service provided by someone else's solicitor or about the the actions of someone else's solicitor - for example, divorce proceedings. Find out more ... complaint about someone elses solicitor.