Legal Complaints Service

The Legal Complaints Service (LCS) investigates complaints about solicitors. We handle over 300 calls a day on a range of legal complaints. We have a dedicated staff of 390 helping you to resolve your complaint.

Our service is independent, impartial and free. Contact us to find out how we can help.

Complain about your solicitor

Sometimes things go wrong when dealing with your solicitor. We encourage you to first try to resolve your complaint directly with your solicitor. Find out more ... about complaining about your solicitor.

How we handle your complaint

Our role is to investigate complaints fairly. We try to help you and your solicitor agree on a way to resolve your complaint. Find out more ... about how we handle complaints.

Guidance on compensation

If we find that you have received poor service from your solicitor, we may tell your solicitor to pay you compensation. Find out more ... about financial compensation.

Consultations

We value your views and would like your opinions on open consultations. Results of closed consultations are also available. Find out more ... about open consultations.  

Accepting complaints

We have a policy for complaints recieved after 1st May 2008. Find out more ... about our complaints acceptance policy.