Information for solicitors

The purpose of this section is to help prevent a complaint about poor service arising between you and your clients. We aim to do this by giving you relevant information on client care and complaint trends.

If you receive a complaint from your clients our intention is to provide you with information on how best to resolve it.

If we receive a complaint from your clients we hope that this can be resolved amicably. Our intention is to provide you with relevant information on our policies when dealing with complaints to help resolve the matter quickly and appropriately.

The sections on how we handle complaints, the remuneration scheme and financial compensation may also be of benefit to you.

Complaints acceptance policy

For complaints received from 1st May 2008 onwards we have a new policy in place.

Please read our guidance for solicitors (DOC 78K) for more information or download our Complaints Acceptance Policy (PDF 48K)