Introduction
As consumers we have all at some time or other had to return faulty goods that have let us down just when we needed them the most. When we haven’t had the goods very long it is even more upsetting so when a quick trip back to the store ends up in a wrangle with an awkward shop assistant the day just gets worse. We all need to know what our legal rights are regarding returning goods that are faulty plus what we need to do in case of poor service.