Introduction
The Legal Ombudsman is an independent expert service that was set up by the government in 2007. It comes under the jurisdiction of the Legal Services Act, in order to settle legal complaints in a fair and open way, ensuring that users of the service can be assured they will not take sides. The Legal Ombudsman is available to all including the public, small businesses, clubs, charities and trusts and is completely free of charge.
It is somewhat reassuring to know that lawyers cannot get away with bad service and that we as members of the public have some sort of redress via the Legal Ombudsman. Dealing with legal matters can be stressful and intimidating at the best of times therefore if we feel our lawyer is not working in our best interest or giving us bad service we should certainly complain.